May 30, 2019
On June 19, Metro311 is launching a whole new online reporting system and mobile app that makes it much easier to report issues online or on your phone, lets you see issues that have already been reported on a map, and improves how you track progress of your issue along the way. We know you're going to love the improvements! In the meantime...
The current Metro311 Service Request Portal and the 311 mobile app are offline until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals.
After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us in the following ways:
- Call: 311
- Email us
- Chat: Look for the chat link in the lower right corner on every page of this website.
The Metro311 Team
BIG changes are in store for MetroCall 311!
Coming June 19, Metro311 is launching a whole new online reporting system that makes it much easier to report issues online, lets you see issues that have already been reported on a map, and improves how you track progress of your issue along the way!
And you're really going to love our new mobile app coming soon too. It makes it easier to submit issues to us on the go, and it features expanded services and ways to connect to your city government right in your hand. When it's ready for release on June 19th, just go to your app store for iPhone or Android and search for "Accela CRM." When you have the app downloaded, search for "Louisville Jefferson County."
Stay tuned for the latest updates on these important improvements from YOUR city customer service team!
You can sign up to be notifed when the system goes live by subscribing to our e-newsletter by email or text.
The Metro311 Team