The new Metro311 Online Reporting system is now live!
- Visit the portal now to report an issue to us.
Look for our new mobile app in your app store. Just search for "Louisville Metro 311"
For more than 25 years, Metro311 has been the city's customer service center.
Fill out the form if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.
Once you have a service request number you can click above to track progress.
When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues. Just search for "Louisville Metro 311" in your app store.
Metro311 offers live chat on most pages of our website. If we're online with live chat, just look in the bottom right corner for the chat tool. It's that simple!